Our 30-day money-back guarantee

We want you and your child to be completely happy with your Tikko. If you change your mind for any reason, you have 30 days from the day you receive your order to request a return.

To be eligible for a refund, the watch should be returned unused, in its original packaging and with all included accessories (charging cable and manual). If a returned item shows signs of use beyond what you'd reasonably do when examining it in a shop, we may reduce the refund to reflect its diminished value — but we'll always tell you before processing it.

How to start a return

1. Email support@officialtikko.co.uk within 30 days of delivery, with your order number and the reason for return (a reason isn't required, but it helps us improve).
2. We'll reply with return instructions and the returns address: SQ Group Holdings Ltd, 2C Grove Road, London, N15 5HJ.
3. Post the item back within 14 days of our reply. Please contact us before sending anything back — returns we haven't been told about can't be matched to an order and will be delayed.

Return postage: you cover the cost of return postage, unless the item arrived faulty, damaged, or incorrect — in that case we'll email you a prepaid return label at no cost to you. We recommend using a tracked service, as the item remains your responsibility until it reaches us.

Refunds

Once your return arrives, we'll inspect it and confirm your refund by email. Approved refunds go back to your original payment method within 10 business days of us receiving the return. Banks can take a few extra days to show the money in your account. If more than 15 business days have passed since we approved your refund, contact us at support@officialtikko.co.uk and we'll chase it.

Refunds cover the price you paid for the item, including any discount applied at the time. If your original order qualified for free delivery, there's nothing to deduct.

Twin packs

You can return a full twin pack for a full refund, or just one watch from a twin pack. If you keep one watch, we'll refund the difference between what you paid for the twin pack and the current single-watch price (for example: £49.99 twin pack − £29.99 single = £20.00 refunded).

Faulty, damaged or incorrect items

Please check your order when it arrives. If anything is faulty, damaged in transit, or not what you ordered, email us straight away with a photo and your order number — we'll put it right with a replacement or full refund, and return postage is on us.

Under the Consumer Rights Act 2015, if the watch is faulty you're entitled to a full refund within 30 days of delivery, and to a repair or replacement after that. Nothing in this policy reduces those rights.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013, you also have the right to cancel your order for any reason within 14 days of receiving it, and a further 14 days to return the item after telling us. Our 30-day guarantee gives you longer than this, but both routes are open to you — just email us either way.

Exchanges

The fastest route is to return the item you have and place a new order for the one you want (for example, swapping blue for pink). If you'd rather we handle it as a direct exchange, ask in your return email and we'll arrange it once the original is back with us.

Anything else

We only sell within the United Kingdom. This policy applies to purchases made at officialtikko.co.uk. Questions? support@officialtikko.co.uk · +44 7477 081840 (Mon–Fri, 9:00am–5:00pm). We aim to reply within a few hours on working days.

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SQ Group Holdings Ltd (Company No. 16784535), 2C Grove Road, London, N15 5HJ.